Obamacare Call Center Reps Get Password Reset By Mistake

call_Center_2013If you contacted the federal Obamacare call center early Thursday morning, you may have been told that your password for Healthcare.gov needed to be reset. But that is not the case, officials from the U.S. Department of Health and Human Services say.

Consumer passwords for the Obamacare website have not been reset, HHS officials say, but call center representatives were mistakenly given that incorrect information.

“A wrong script was provided to call center representatives,” one HHS official told CNN. “It’s been corrected. The wrong script was read for only a short time — just this morning.”


Source: CNN