“When it rains, it pours” and it is a monsoon for Samsung after reports of new problems not concerning the Galaxy Note 7 have surfaced. These new problems now focus on the laundry room.
The U.S. Consumer Product Safety Commission issued a warning regarding Samsung’s top-loading washing machines made between March 2011 to April 2016.
The commission is advising consumers only use the delicate cycle when washing bedding, water-resistant and bulky items. The specific models that are affected have not been named yet.
The commission wrote in a released statement, “the lower spin speed in the delicate cycle lessens the risk of impact injuries or property damage due to the washing machine becoming dislodged.”
According to CNNMoney there are reports from consumers in Texas, Indiana and Georgia that some of the machines have exploded. The commission hasn’t state what the exact problem is with the washers though.
In the statement, it was said that Samsung and the commission are working to fix the problem.
Samsung released the following statement on their website:
We are in active discussions with the CPSC to address potential safety issues related to certain top-load washing machines manufactured between March 2011 and April 2016. In rare cases, affected units may experience abnormal vibrations that could pose a risk of personal injury or property damage when washing bedding, bulky or water-resistant items.
Samsung is recommending that consumers with affected models use the lower speed delicate cycle when washing bedding, bulky or water-resistant materials. There have been no reported incidents when using this cycle. It is important to note that Samsung customers have completed hundreds of millions of loads without incident since 2011.
CPSC and Samsung are working on a remedy for affected consumers that will help ensure there are no further incidents. We will provide updated information to the public as soon as possible on this website.
Samsung said the front load washers are not affected. For anyone with a top-load washer visit the samsung website here to check your washers verification number.