The death of the business letter.

 have noticed I do not get much mail anymore from the post office. Of course, I still get bills and junk mail, but aside from this, little else. I surmise only a handful of people know how to write a business letter anymore. Most of the true correspondence I get nowadays is by e-mail and telephone (both of which have their share of junk).

When you do get a business letter today, it is typically poorly written in terms of style, layout, and grammar. I know we have made a lot of progress in word processing technology over the years, but it sure seems people do not know how to run such things as spelling and grammar checkers. I think the real culprit here though is text messaging which has basically annihilated any sense of syntax and word formation.

Now, instead of this…

Dear Sir,

It was a pleasure talking with you today.  Concerning your order, I have made the correction and credited your
account accordingly.  Thank you for bringing this to my attention.  If I can be of any further assistance, 
please do not hesitate to contact me.


We now have this…

don't tabooma. cy. all is kewl. cm.

Actually, I don’t blame the younger generations for these bad writing habits as they are only innocent victims of technology. Instead, I blame my generation for not teaching them how to communicate properly in a corporate setting.

I first learned to write business letters in my high school typing class and have written numerous letters over the years. However, the kids today do not take typing anymore and are definitely not familiar with writing for business. Text messaging may be fine for quick and dirty interpersonal communications, but it also leads to some horrible writing habits. I do not care what your age is, a well written business letter can work miracles in terms of sales and service. Too bad it is slowly disappearing from the corporate landscape.

NOTE: for text messaging syntax, see NetLingo.

One last note, it has been proven that old techniques like Shorthand and Morse Code can record and transmit messages a lot faster than any electronic technique used today. Who-da-thunk-it!

First published: September 22, 2008. Updated 2019

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

Tim Bryce is a writer and the Managing Director of M&JB Investment Company (M&JB) of Palm Harbor, Florida and has over 40 years of experience in the management consulting field. He can be reached at [email protected]

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Copyright © 2019 by Tim Bryce. All rights reserved.

Tim Bryce is a freelance writer and management consultant located in the Tampa Bay area of Florida. As an avid writer and speaker, Tim discusses everything from business and management, to politics and morality, to systems and technology, and our ever changing world. His columns are educational and entertaining, discussing the things we tend to take for granted or overlook in our walk through life. He has published over a thousand such articles. In addition to his columns, Tim's audio segments are syndicated on the radio and in podcasts. He is also a former correspondent for the Tampa Tribune. As a management consultant, Tim specializes in systems and technology. He has traveled extensively around the world training and supporting a variety of companies of all sizes and shapes, from the boardroom to the trenches. Tim has authored several books on a variety of computer and management related subjects including "The IRM Revolution: Blueprint for the 21st Century" which was on the Top Ten list in Japan, and penned the "PRIDE" Methodologies for IRM." More recently, he published a four volume set entitled, "Bryce’s Uncommon Sense Series." Tim graduated from Ohio University in 1976 with a Bachelor of Science degree in Communications. His blog can be found at: E-mail: [email protected] Twitter: @timbryce