Florida News: Comcast
FORT MYERS, Fla. – Today, Governor Rick Scott announced that Comcast is expanding its customer service “Center of Excellence” in Fort Myers, and plans to hire 200 new customer service agents and 20 leadership positions by the end of the year. This growth will expand the customer-dedicated “Center of Excellence” and Call Center facility to more than 400 employees. Comcast has already hired and trained 30 of the new Customer Account Executives (CAEs), with the remainder of the 200 employees expected to be in place by the end of this year, and continued growth is anticipated into 2015.
Governor Scott said, “These 220 new jobs in Southwest Florida are another example of how our efforts to create an opportunity economy are working. Florida is continuing to add jobs, and this past year alone Comcast has added more than 1,800 jobs. Comcast Corporation has shown that investing in Florida is good for business, and recently announced Universal Orlando’s addition of 3,500 new jobs in Florida. We must continue to create an environment where companies like Comcast can continue to succeed and where every Floridian who wants a job can get one.”
These customer agents are specially trained and fully dedicated to serving the needs of customers living in select “bulk” communities — where cable, internet and/or phone services are part of the benefits provided by a community’s Homeowner’s Association.
Comcast also recently announced it will be hiring for 300 open positions throughout Miami-Dade and Broward Counties. Job openings exist in a variety of fields including sales, customer service, call center, technical operations and supervisory roles.
Today’s job announcement underscores Comcast’s strong commitment to Florida. In the past 12 months, Comcast has hired more than 900 customer service agents in its facilities throughout Florida. Comcast employs more than 16,000 people in Florida operating out of approximately 306 total properties, including 5 Comcast Call centers, Telemundo and Golf Channel Headquarters, 1 NBC and Telemundo owned and operated stations, and Universal Studios Theme Park. In addition, in 2013 Comcast and NBCUniversal spent more than $2.6 billion in Florida on capital expenditures, taxes and fees, employee investment and community investment to Florida non-profit organizations.
“There has never been a more exciting time to be part of Comcast as the company is developing breakthrough technologies and introducing new products that are at the forefront of the industry,” said Amy Smith, Regional Senior Vice President of Comcast Florida. “Comcast continues to make investments in our infrastructure and in our employees as we focus on improving the experience for all of our customers.”
Source: Governor’s Press Office